Hail Frequently Asked Questions

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The body shops in my town are all busy with other hail-damaged vehicles. Is it safe to drive my vehicle with a broken windshield? With broken side windows?

Driving any vehicle that has broken or missing glass can be dangerous. Extreme caution should be exercised before a decision to drive a vehicle with broken or missing glass is made. Progressive works with mobile glass vendors that are not dependent upon body shop availability, so they can usually perform glass repairs quickly. Other related repairs to your vehicle can be scheduled for a later date that is convenient for you and the repair facility of your choice.

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What is paintless dent repair?

Paintless dent repair (PDR) is a method for repairing hail damage to a vehicle's sheet metal. PDR involves using specially molded metal tools on the underside of a damaged part that won't disturb the factory finish. This method is often used by manufacturers and dealers to repair new vehicles and will not invalidate paint warranties. Your Progressive claims representative will consult with you and the body shop where you choose to have your vehicle repaired about whether PDR should be used to restore your vehicle to its pre-accident condition.

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Please Note: The safety precautions in this section are general recommendations intended to help protect yourself, others and your personal property from a catastrophic event. We encourage you to use your own good judgment about how to best prepare for, keep safe and recover from these events.