Members of our National Catastrophe Response Team are specially trained and equipped claims representatives who work in areas hit by severe weather. The team — an extension of Progressive Claims Service — responds to weather-related emergencies, such as hurricanes, hailstorms, tornadoes and floods, that affect large numbers of our customers.
The team works with local Progressive people to determine the extent of damage and the number of customers affected, then implements a plan to help customers get back on the road as quickly as possible.
All of our insurance products, including auto, motorcycle, boat/PWC, RV and commercial auto, are supported by the National Catastrophe Response Team and Progressive Claims Service.
National catastrophe response representatives are equipped with a digital camera (to document and transmit damage information), a laptop computer with claims software and state-of-the-art wireless communication equipment, and transportation to take them into disaster areas.
Customers affected by a local catastrophe can log in above to report a claim 24/7. Claims are handled by catastrophe-trained specialists in our National Catastrophe Response Center.
When needed, the National Catastrophe Response Team launches its emergency response programs as soon as it's safe to enter a disaster area. This proactive approach helps resolve claims as quickly as possible.
Progressive often establishes drive-in claims operations near the affected area where claims representatives are available on site to inspect your vehicle and get to work settling your claim.
Please Note: Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, Medical Payments, etc., before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverages you have.