West Virginia Severe Weather

July 5, 2016

Dear Progressive Customers:

We hope you and your family are safe following the severe weather in your area. We recognize you may have a lot to deal with right now and the last thing you should have to worry about is your vehicle insurance.

For those living in portions of Barbour, Boone, Braxton, Cabell, Calhoun, Clay, Doddridge, Fayette, Gilmer, Greenbrier, Harrison, Jackson, Kanawha, Lewis, Lincoln, Logan, Marion, Mason, McDowell, Mercer, Mingo, Monongalia,Monroe, Nicholas, Pendleton, Pleasants, Pocahontas, Preston, Putnam, Raleigh, Randolph, Ritchie, Roane, Summers, Taylor, Tucker, Tyler, Upshur, Wayne, Webster, Wetzel, Wirt, Wood and Wyoming counties, we have taken steps to help you focus on recovery while remaining confident you have the insurance you need. We'll keep your coverage active—even if you're unable to make a payment—through August 22, 2016*. This applies to any policy, including automobiles, motorcycles, boats, recreational vehicles and commercial auto. If you don't want to maintain your policy, please call us as soon as possible.

If your policy is up for renewal between now and August 22, we'll send you a renewal offer and bill as usual. If you want to renew the policy, just pay the bill when you receive it or sometime on or before August 22, 2016.

Please note that whether you're maintaining or renewing a policy, the payment will need to be made in full and received or postmarked by August 22, 2016. So, for example, if you make installment payments and choose to wait until August 22, all of the installments will be due by that date. You simply have a little more time to make the payments.

If you elect to pay by Electronic Funds Transfer, we'll continue to withdraw your insurance payment from your bank account as usual, unless you call and ask us to stop.

We hope you and your family are safe as well. If you have any questions or need further assistance, please contact us:

• Progressive Direct customers — 1-800-888-7764
• Progressive Agency customers — 1-800-876-5581
• Drive Insurance customers — 1-800-300-3693

As a Progressive customer, your vehicle claims are handled by Progressive Claims Service 24 hours a day, 7 days a week.

If your vehicle has been damaged, you can report your claim online or call 800-776-4737.

After filing your claim, we'll e-mail you to let you know when you can monitor its status online.

You can rest assured that we will be there to help settle your claim and get you back on the road as soon as possible.

* The extension dates above do not represent a period of free coverage for customers. Customers will be required to pay the full amount due on their policies.