Florida, Hurricane Florence

October 17, 2018

Dear Progressive Customers:

We hope you and your family are safe following the hurricane in your area. We recognize you may have a lot to deal with right now and the last thing you should have to worry about is your vehicle insurance.

For those living in the following counties/ZIP codes, we have taken steps to help you focus on recovery while remaining confident you have the insurance you need:

We'll keep your coverage active—even if you're unable to make a payment—through January 7, 2019*. This applies to any policy, including automobiles, motorcycles, boats, recreational vehicles and commercial auto. If you don't want to maintain your policy, please call us as soon as possible.

If your policy is up for renewal between now and January 7, we'll send you a renewal offer and bill as usual. If you want to renew the policy, just pay the bill when you receive it or sometime on or before January 7, 2019.

Please note that whether you're maintaining or renewing a policy, the payment will need to be made in full and received or postmarked by January 7, 2019. So, for example, if you make installment payments and choose to wait until January 7, all of the installments will be due by that date. You simply have a little more time to make the payments.

If you elect to pay by Electronic Funds Transfer, we'll continue to withdraw your insurance payment from your bank account as usual, unless you call and ask us to stop.

This applies to all Progressive insurance products that are written in the state of Florida.

We hope you and your family are safe as well. If you have any questions or need further assistance, please contact us:

• Progressive Direct customers — 1-877-268-3889
• Progressive Agency customers — 1-877-268-3889

* The extension dates above do not represent a period of free coverage for customers. Customers will be required to pay the full amount due on their policies.